Terms of Service

Terms & Disclaimers

At RBD Time Solutions LLC, we believe that exceptional service begins with transparency, trust, and respect for your timepiece. The following policies are designed to ensure a smooth and secure experience while upholding the standards of craftsmanship and professionalism you deserve.

Warranty & Service Guarantee

We take great pride in the quality of our work. Once a repair estimate is approved, the price quoted is guaranteed—regardless of any unforeseen additional work or components required. There will be no surprise charges. Your trust is important to us, and we honor our estimates fully.

Every full service is backed by our two-year warranty, covering any mechanical failure, malfunction, or stoppage under normal usage. This warranty reflects our confidence in the quality of our workmanship and components.

Please note, the warranty does not cover issues resulting from:

  • Accidental impact or shock (e.g., dropping the watch)

  • Incorrect handling (e.g., using the quick-set date function between 9:00 PM and 3:00 AM, or over-winding)

  • Exposure to extreme temperatures or magnetic fields

  • Water damage to non-water-resistant watches

Should you have any questions about proper use or care, we are always available to guide you.

Estimate Approval Policy

We kindly request that clients respond to their service estimate within 30 days of receipt. If we do not receive a response within that time, we will begin charging a vault usage fee of $100 per month, starting immediately after the 30-day window. We value our watchmaker’s time, and the effort they put into each thorough estimate. Should client refuse an estimate, we will charge an estimate refusal fee of $100 for modern watches and $200 for Vintage.

Following completion of the repair, payment is due within 30 days of the invoice date. After this period, a late payment fee of $100 will be applied, along with an additional vault fee of $100 per month starting immediately after the 30-day window to cover the secure storage and insurance of your timepiece.

Shipping & Handling

Clients are welcome to use their own materials when shipping watches to us. However, for return shipments, we exclusively use our insured shipping services to ensure the safe and secure return of your watch.
Clients are responsible for the cost of these insured shipping labels. We will provide all necessary details and tracking once the service is complete and the invoice is settled.

If you have any questions regarding these policies, or if you would like personalized guidance through any part of the process, we welcome you to contact us directly. We are committed to offering you an experience as exceptional and precise as the timepieces we care for.


RBD Time Solutions LLC