Frequently Asked Questions

  • Who will be working on my watch?
    Your timepiece is serviced exclusively by Ricardo Baez Diaz; A Swiss-trained watchmaker who completed formal training at the Patek Philippe Institute and has professional experience servicing Patek Philippe timepieces. Beyond the bench, Revolution Watch shows Ricardo being featured and speaking at a high level about the craft.

    Every repair is handled in-house with the same level of care and technical discipline expected at the highest level of watchmaking.

    What types of watches do you specialize in?
    We specialize in high-end mechanical timepieces, including Patek Philippe, Rolex, Audemars Piguet, Vacheron Constantin, and other fine Swiss brands. We also work on select vintage pieces that require careful, experienced handling.

    Do you follow manufacturer standards?
    Yes. We adhere to manufacturer-level servicing standards, with a focus on minimizing rework and preserving long-term reliability, including proper disassembly, cleaning, lubrication, regulation, and reassembly. Our goal is to return your watch as close to factory performance as possible.

  • Every watch undergoes an initial intake and evaluation. We document its condition and assess the movement before providing a detailed estimate. No work is performed without your approval. You will receive an intake confirmation email to keep record that your timepiece is with us. Within 24 hours, you can expect a detailed estimate with the results of our examination, lead time, next steps and pricing. Once you have approved the estimate, the work will begin. Upon completion of the repair, we will email you to notify you. This email will include the final invoice which can be settled online or in-person at pick up.

    We approach each watch with the assumption that it will be scrutinized under magnification, because often, it is.

    Will my watch be opened before I approve the service?
    In most cases, yes. Inspection of the movement is necessary to provide an accurate estimate. However, no repairs or part replacements are performed without your explicit authorization.

    How do you ensure my watch is handled safely?
    All work is performed in a controlled workshop environment using Swiss-made professional-grade tools and equipment. Each watch is handled individually, never in bulk, and tracked carefully throughout the entire process.

  • Do you use genuine parts?
    Whenever possible, we source and use genuine manufacturer parts. If a genuine part is unavailable, we will discuss appropriate alternatives with you before proceeding.

    Will my original parts be returned to me?
    Yes. Upon request, all replaced parts can be returned to you at the completion of service. This is not always possible as some manufacturers strictly require that all replaced components be returned to them.

    What happens if parts are no longer available?
    For vintage or discontinued models, we will present options which may include sourcing from trusted suppliers or fabricating solutions where appropriate. All decisions are made in consultation with you.

  • How long does a service take?
    Turnaround times vary depending on the complexity of the watch and parts availability. A full service typically ranges from 2-6 weeks for modern pieces to a few months for restorations. For approved Restoration services, a deposit is required prior to beginning work. Full details are outlined during the estimate process and in our Terms of Service.We prioritize precision and reliability over speed.

    Why does servicing take so long?
    A proper mechanical service involves complete disassembly, ultrasonic cleaning, careful inspection, lubrication, reassembly, and extensive testing. This process cannot be rushed without compromising quality.

    How much does servicing cost?
    Pricing varies based on the brand, movement complexity, and condition of the watch. After evaluation, you will receive a clear estimate before any work begins. You can see our pricing details here.

    Do you charge for estimates?
    We will always communicate any evaluation or estimate fees upfront before proceeding. Our estimate refusal fee ranges from $100 to $300 depending on the complexity of the timepiece. Once repair is complete and we have notified you, we ask that you retrieve the timepiece or arrange for shipment back to you within 30 days. After this time, a vault storage fee will be added to the final invoice. See our Terms of Service for more details

  • Do you offer a warranty on your work?
    Yes. We stand behind our workmanship and offer a 2-year service warranty covering the mechanical performance of the watch. Specific terms will be outlined with your service. See our Terms of Service page for more details

    What happens if I experience an issue after service?
    If any issues arise within the warranty period, we will inspect and address them promptly. Our goal is long-term reliability and your complete confidence in the work performed.

  • Why should I trust RBD Time Solutions with my watch?
    We intentionally limit the volume of work we take on to ensure each timepiece receives the level of attention it requires.. Every watch is treated as a single, individual project and serviced with the level of care expected by serious collectors. Our work is guided by formal training, professional experience, and a commitment to doing things correctly, not quickly.

    “Slow is smooth, smooth is fast”.

    How are you different from other repair shops?
    Many repair shops prioritize turnaround volume. We prioritize precision, documentation, and minimizing the need for rework. Our approach is closer to a manufacturer service standard than a typical retail repair counter. We believe the work should always be done right the first time.

    If you’ve been hesitant to service your watch because of past experiences or uncertainty, you’re not alone. We’re here to guide you through the process with clarity and care.

    Who are your typical clients?
    Our clients include collectors, enthusiasts, and individuals who value long-term performance and proper care of their timepieces. Many come to us seeking a higher level of attention and care than they’ve experienced elsewhere.

    We are best suited for clients who value proper servicing over quick turnaround or low-cost alternatives.

Handled With Precision

Each timepiece is serviced individually, with careful attention to detail at every stage. From disassembly to cleaning, and final regulation.

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